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Frequently Asked Questions
What is your shipping Policy?
Both Limited Edition and Open Edition prints can be shipped anywhere in the world.
Open Edition Prints ship worldwide with USPS and FedEx.
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies:
- Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.
- Crate for MetalPrints 30x40 & smaller $45.00 (optional)
- Crate for MetalPrints over 30x40 to 40x60 $65.00 (required)
- Crate for MetalPrints over 40x60 $100.00 (required)
- Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
- All additional Crate and Freighting Fees will be billed to the fulfillment artist separately after processing your order.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests:
- If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
- APO shipping is charged full cost and sent via USPS.
- Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
- We are not responsible for duties and taxes required for international shipping.
- Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
Limited Edition prints are sent directly by me using an international package service of the Portuguese postal service. If by any chance a package is lost or arrives damaged, please notify me and I will re-send the item without any extra charges. If you wish an express service, that too can be arranged, but at an extra cost. Please contact me at roberto@robertovamos.com if you need express shipping.
What is your Policy on Returns/Exchanges/Refunds?
- All sales are FINAL - no returns.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact roberto@robertovamos.com with your order number for further instructions and assistance.
How can I keep up with your new work?
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